Your privacy matters to us. This policy explains clearly and honestly how neng4d collects, uses, stores, and protects your personal data when you use our platform.
Every data transfer between your device and neng4d's servers is protected by industry-standard 256-bit SSL/TLS encryption — the same standard used by global banks.
neng4d never sells, rents, or trades your personal information to third-party advertisers or data brokers. Your data is used solely to deliver and improve our services.
You retain the right to access, correct, or request deletion of your personal data at any time by contacting our support team at [email protected].
All user data is stored on encrypted, access-controlled servers. Strict internal access policies ensure only authorized personnel can view sensitive account information.
We use cookies only for essential platform functionality, session management, and anonymized analytics. We do not deploy intrusive tracking cookies or behavioral advertising scripts.
Identity documents (KTP copies, selfies) submitted for verification are stored securely, accessed only by our compliance team, and deleted upon Account closure per our retention policy.
neng4d ("we," "us," "our") operates the online betting and casino platform accessible at https://neng4d.cam and any associated mobile applications or digital services (collectively, the "Platform"). This Privacy Policy explains how neng4d collects, uses, discloses, retains, and protects personal data provided by users ("you," "User") when accessing or using any part of the Platform.
This policy applies to all individuals who register an Account, visit the Platform as a guest, interact with our customer support channels, or participate in neng4d promotions and communications. It covers data collected through the website, live chat, email, WhatsApp support, and any other digital touchpoints operated by neng4d.
By using the Platform, you confirm that you have read, understood, and agreed to the data practices described in this Privacy Policy. If you do not agree, please discontinue use of the Platform immediately.
Indonesian Users: neng4d primarily serves users located in Indonesia. Your data may be processed and stored on servers located outside of Indonesia. By using our Platform, you acknowledge and consent to such cross-border data processing as described in Section 13 of this policy.
For the purposes of this Privacy Policy, the following terms have the meanings defined below:
When you create an Account on neng4d, we collect the following information:
To comply with anti-money laundering (AML) and age verification obligations, we collect the following documents upon withdrawal request or when triggered by our security systems:
We record all financial activities associated with your Account, including:
We log all gaming and betting activity on your Account for operational, security, and regulatory compliance purposes:
We automatically collect certain technical information when you access the Platform:
When you contact our support team via live chat, WhatsApp, or email, we record the content of those communications — including chat transcripts, email threads, and any supporting files or screenshots you submit — for quality assurance, dispute resolution, and compliance purposes.
neng4d collects your Personal Data through the following channels:
neng4d uses your Personal Data for the following purposes:
Marketing Opt-Out: You may unsubscribe from promotional emails at any time by clicking the "Unsubscribe" link in any marketing email, or by contacting our support team. Opting out of marketing does not affect your receipt of transactional communications necessary for Platform operations.
neng4d processes your Personal Data on the following legal grounds:
neng4d does not sell, rent, or trade your Personal Data to third-party advertisers or data brokers under any circumstances. We may share your data with the following categories of recipients only where strictly necessary:
We share transaction data with payment processors — including Indonesian bank partners (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata), e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja), and cryptocurrency network infrastructure — solely to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by contractual data protection obligations with neng4d.
We may share KTP document data and selfie photographs with licensed third-party KYC service providers to validate the authenticity of your identity documents. These providers are prohibited from using your data for any purpose other than identity verification on neng4d's behalf.
Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft may receive anonymized session and bet-level data necessary to deliver their game services on our Platform. No personally identifiable information is shared with game providers beyond what is technically necessary for game delivery.
We may disclose your Personal Data to relevant regulatory bodies, law enforcement agencies, or courts when required to do so by applicable law, regulation, court order, or in connection with an investigation into suspected fraud, money laundering, or other illegal activity. We will notify you of any such disclosure where legally permitted to do so.
In the event of a merger, acquisition, asset sale, or corporate restructuring, your Personal Data may be transferred to the acquiring entity as part of the transaction, subject to the same data protection commitments set out in this policy. You will be notified of any such transfer via email or in-platform notification.
We never sell your data. neng4d has never sold and will never sell your Personal Data to advertisers, data brokers, or any third party for commercial gain. Data sharing is strictly limited to the operational purposes described in this section.
Cookies are small text files placed on your device when you visit a website. They allow the website to remember your preferences, maintain your login session, and collect anonymized usage analytics. neng4d uses cookies and similar technologies (local storage, session storage, pixel tags) on the Platform.
You may control cookie preferences through your browser settings. Most modern browsers allow you to block, delete, or receive alerts about cookies. Please note that disabling strictly necessary cookies will prevent you from logging into your Account or using core Platform features. Disabling functional cookies will reset your preferences on each visit.
neng4d does not deploy third-party advertising cookies, behavioral tracking pixels, or retargeting scripts on the Platform. We do not participate in cross-site tracking networks.
neng4d retains your Personal Data only for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. The following retention periods apply:
When retention periods expire, data is securely and permanently deleted from our systems or anonymized beyond re-identification. Anonymized, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and service improvement purposes.
neng4d employs industry-leading technical and organizational security measures to protect your Personal Data against unauthorized access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes:
Despite these measures, no internet-based service can guarantee absolute security. In the unlikely event of a data breach that poses a material risk to your rights, neng4d will notify affected Users within 72 hours of becoming aware of the breach, consistent with responsible disclosure practices.
Your Responsibility: You are responsible for keeping your Account password confidential and for any activity that occurs under your Account. Never share your password with anyone, including neng4d staff. Our team will never ask for your password via live chat, email, or WhatsApp.
As a User of the neng4d Platform, you have the following rights regarding your Personal Data. To exercise any of these rights, contact our data protection team at [email protected] (plain text — not clickable) with your Account username and a description of your request. We will respond within 30 calendar days.
You have the right to request a copy of all Personal Data we hold about you. We will provide a structured, machine-readable export of your Account data upon verified request.
If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request correction. For Account profile updates (email address, phone number, residential address), you may also make changes directly through your Account settings.
You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent (for consent-based processing). Please note that we may be required to retain certain data for legal, regulatory, or contractual reasons even after an erasure request — for example, AML-mandated financial records must be retained for 7 years.
You may request that we restrict processing of your Personal Data in certain circumstances — for example, while you contest the accuracy of data we hold, or while a complaint or dispute is under review.
Where processing is based on your consent or a contract with you, you have the right to receive your Personal Data in a structured, commonly-used, machine-readable format (JSON or CSV), and to request that it be transmitted to another service provider where technically feasible.
You have the right to object to processing of your Personal Data for marketing purposes at any time. You may also object to processing based on legitimate interests, though neng4d may continue processing where we can demonstrate compelling legitimate grounds that override your interests.
Where processing is based on your consent (e.g., marketing emails, non-essential cookies), you may withdraw that consent at any time without affecting the lawfulness of prior processing. Withdrawal of consent for essential cookies will affect your ability to use the Platform.
The neng4d Platform is strictly intended for adults aged 21 years and older. We do not knowingly collect Personal Data from individuals under the age of 21. If you are under 21, you must not register an Account, access the Platform, or provide any personal information to neng4d.
If we become aware that we have inadvertently collected Personal Data from a person under 21 years of age, we will immediately suspend the Account, void any bets or transactions associated with it, and permanently delete all associated data. Any funds deposited by an under-age user will be returned to the originating payment method after identity verification.
Parents and guardians who believe their minor child may have registered an Account on neng4d should contact us immediately at [email protected] (plain text — not clickable). We will investigate and take immediate corrective action.
21+ Only. Gambling is an adult activity. neng4d enforces strict age verification through KTP document checks. Underage gambling is illegal and harmful. If you are under 21, please leave this Platform immediately.
neng4d operates with server infrastructure and third-party service providers located in multiple countries. As a result, your Personal Data may be transferred to, stored in, and processed in countries outside of Indonesia that may have different data protection laws than those applicable in Indonesia.
When transferring data internationally, neng4d implements appropriate safeguards to ensure that your Personal Data receives an equivalent level of protection regardless of where it is processed. These safeguards include:
By using the neng4d Platform and providing your Personal Data, you acknowledge and consent to the international transfer and processing of your data as described in this section.
neng4d reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, regulatory requirements, or Platform features. All changes will be posted on this page with an updated "Last Updated" date.
For material changes — those that significantly affect your rights or how we use your data — we will provide advance notice of at least 14 days via email (to the address registered on your Account) or via a prominent in-platform notification banner. Your continued use of the Platform after the effective date of any revised policy constitutes your acceptance of the changes.
We encourage you to review this Privacy Policy periodically to stay informed about how neng4d protects your data. The current version of the policy is always available at https://neng4d.cam/privacy-policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way neng4d handles your Personal Data, please contact our dedicated data protection team through the following channels:
We aim to acknowledge all data-related inquiries within 5 business days and provide a full response within 30 calendar days. For complex requests — such as full data exports or erasure requests involving cross-system data — we may require up to 60 days and will communicate any extension to you promptly.
If you are dissatisfied with our response to a data privacy complaint, you have the right to escalate the matter to the relevant data protection authority or regulatory body in your jurisdiction.
Have questions about how neng4d handles your data? Our support team is available 24/7. You can also review our Terms & Conditions or visit our Responsible Gaming page for more information about how we protect our players.
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